Shipping policy

This Shipping Policy applies to orders placed at theheelsecret.store, operated by Alpha 1st LLC.

Shipping Destinations

We offer shipping to eligible addresses within the United States. Availability for your delivery address is confirmed at checkout.

Processing and Delivery Times

Any applicable order processing times and estimated delivery windows are provided on the product page or during checkout. Please review these details before placing your order.

Delivery estimates are not guaranteed. Carrier disruptions, severe weather, holidays, and customs clearance, where applicable, may affect delivery times. Orders may ship from different fulfillment locations depending on the product.

If we become aware of a significant delay, we will contact you using the email address provided with your order.

Shipping Charges

Shipping charges, including any available free shipping offers, are displayed at checkout before you complete your purchase.

Tracking Your Order

When your order ships, we will send a shipping confirmation to the email address provided at checkout. Tracking information will be included when available. Please allow time for the carrier to update tracking details.

Items in the same order may arrive in separate packages.

Shipping Address Changes

Please check your shipping address carefully before submitting your order. If you need to correct an address, contact 1mr.gerok@gmail.com as soon as possible.

We cannot guarantee address changes once an order has entered fulfillment or shipped. Any additional shipping charges resulting from an incorrect or incomplete address will be communicated to you before reshipment.

Delayed or Missing Packages

If your package is delayed or tracking shows “delivered” but you have not received it, please check with household members, neighbors, and your local carrier, then contact us at 1mr.gerok@gmail.com.

We will help investigate and work with you toward an appropriate resolution.

Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, please email 1mr.gerok@gmail.com promptly with your order number, a description of the issue, and photos of the item and packaging where possible.

Please keep the packaging while we review the issue.

Returns

For return eligibility and instructions, please review our Return and Refund Policy. The business address below is not an authorized return address unless we confirm it in your return instructions.

Contact Us

Alpha 1st LLC
5532 Washington Ave
Pennsauken, NJ 08110
United States

Email: 1mr.gerok@gmail.com
Website: https://theheelsecret.store